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What is the cost for delivery?
Delivery charges are subject to variation depending on the vendor.
Vendors may experience relatively higher shipping costs for low-value items. To help offset these logistics expenses, a nominal delivery charge may be applied. Please review your order summary to ascertain the delivery charges for each individual product.
It is conceivable that either the vendor or our courier partners may observe holidays during the timeframe between when your order was placed and the scheduled delivery date. Consequently, we adjust the estimated delivery date by adding an additional day to account for any such occurrences. Moreover, certain courier partners and vendors do not operate on Sundays, which is taken into consideration when determining delivery timelines.
Typically, vendors obtain and dispatch items within the timeframe specified on the product page. This timeframe usually excludes public holidays and Sundays, focusing solely on business days.
The estimated delivery time is influenced by several factors:
- The vendor responsible for providing the product.
- The availability of the product with the vendor.
- The destination address for shipping and the vendor’s location.
In Stock – This means that the item is currently available for purchase and is ready to be shipped or picked up from the vender’s location.
Out of Stock – This indicates that the item is currently unavailable for purchase because the Vender has sold out of their inventory. It may also mean that the item is temporarily unavailable due to manufacturing or supply chain issues.
On Backorder – This status means that the item is currently out of stock, but customers can still place orders for it. However, the item is not immediately available for shipment because the vender needs to reorder it from the supplier or manufacturer. Customers who place orders for backordered items will typically receive their items once the vender restocks its inventory. The waiting time for backordered items can vary depending on factors such as manufacturing lead times and supply chain logistics.
Refunding a payment to a customer within a specific timeframe, such as 7 to 8 working days, is an important part of providing excellent customer service. Here’s a tailored refund process for Kharidee:
Customer Refund Request:
The process begins when a customer submits a refund request to Kharidee. This request can be made through the Kharidee website.
Verification and Eligibility:
Kharidee’s customer support team verifies the refund request to ensure it meets the company’s refund policy and eligibility criteria.
The team checks the validity of the product return, the reason for the refund, and confirms the customer’s identity and purchase details.
Refund Approval:
Once the refund request is verified, Kharidee’s management approve the refund.
If the request meets all criteria, the refund is approved to proceed to the next step.
Refund Processing:
Kharidee initiates the refund process through its payment gateway or financial system.
The finance team processes the refund transaction, transferring the refund amount from Kharidee’s account to the customer’s original payment method (e.g., credit card, bank account).
Customer Notification:
Kharidee promptly notifies the customer about the status of their refund via email or SMS.
The notification includes details such as the refund amount, transaction reference number, and expected timeline for the refund to reflect in the customer’s account.
Bank Processing Time:
The actual time it takes for the refund amount to appear in the customer’s account depends on the processing times of banks and payment processors.
Kharidee informs the customer that the refund may take 7 to 8 working days to reflect in their account due to bank processing times.
Follow-Up and Support:
Kharidee’s customer support team monitors the refund process closely to ensure it progresses smoothly.
If any delays or issues arise, the team promptly follows up with the customer to provide updates and assistance.
The team remains available to address any questions or concerns the customer may have regarding the refund.
Confirmation of Refund:
Once the refund amount is successfully credited to the customer’s account, Kharidee sends a confirmation email or notification.
The confirmation includes acknowledgment of the completed refund and expresses appreciation for the customer’s patience and understanding.
Contact us at enquiry@kharidee.in for questions related to Shipping .
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